When will I receive my package?
buju products are handmade to order and are ready to ship within 3-5 days of payment.  our shipping fee is a $5 flat rate for domestic orders under $100.  orders $100+ ship for free! when your order ships, you will receive tracking information via email.  still having issues? contact us!
 
What is your return policy?
we do not typically accept returns or exchanges, but if you are unsatisfied with your order or believe you received a damaged or incorrect item, please contact us and we will be happy to work something out!
 
Is your packaging sustainable?  How do I responsibly dispose of buju tubes?
yes! buju products are shipped in packaging that is 100% recyclable and made with post consumer paper fibers.  all product packaging is also 100% recyclable, biodegradable and compostable. as you would with any package, be sure to properly clean and empty before recycling!
 
My buju product looks different than the last. Why is that?
all buju products are handmade in small batches at our studio.  because of this, there may be some variation between individual products. as a small business, we love this and hope you do too!
 
Are buju ingredients cruelty free?
yes! all buju ingredients are vegan, cruelty free and sourced with care and consideration to ensure high quality and responsible and transparent supply chains.
 
What is the shelf life of buju products?
buju products typically have a 6-8 month shelf, which can be prolonged  if stored properly.
 
How do I store my buju products?
we recommend storing buju products out of direct sunlight and heat.  if you forget and take your buju to the beach, it may melt a bit.  if this happens, let it sit in the refrigerator or freezer for 10-15 minutes.
 
How do I push up the balm tube for more balm?
gently! when you get to the very end of the balm, we recommend using a pencil to carefully push up the tube.